2go End User Licence Agreement, Terms of Service & Privacy Notice

1. Introduction & Acceptance

2go Interactive (Pty) Ltd ("2go", "we", "us", "our") provides a mobile social platform that enables users to communicate and share content through the software application known as 2go, together with all associated services, websites, content, products, and virtual currency (collectively, the "Service").

This End User Licence Agreement ("EULA") constitutes a binding legal agreement between you ("User", "you", "your") and 2go Interactive (Pty) Ltd. By downloading, installing, accessing, or using the 2go application, you acknowledge that you have read, understood, and agree to be bound by the terms of this EULA, our Terms of Service, and our Privacy Policy.

2. Your Obligations

By using the Service, you acknowledge and agree to the following:

1. All information provided during registration and subsequent account updates is accurate, complete, and current. 2go accepts no liability for any consequences arising from inaccurate or incomplete information provided by you.
2. Certain profile information may be made visible to users you have accepted on your contacts list.
3. 2go may collect, process, and archive profile information that you submit or share with us in connection with the Service.
4. Such information may be accessed by 2go in the course of delivering the Service to you or in fulfilment of obligations to our partners.
5. 2go may collect application diagnostic data, usage analytics, purchase records, your mobile number, and your device contacts for the purpose of providing and improving the Service.
6. 2go reserves the right to suspend or terminate your account at any time, at its sole discretion. GoCredits will not be refunded upon suspension or termination.
7. All messages transmitted through the Service may be recorded in transit to ensure reliable delivery to the intended recipient.
8. 2go may display advertisements to you on its own behalf and on behalf of third-party advertisers.
9. GoCredits are non-refundable and may not be exchanged for monetary value.
10. Connectivity with third-party messaging networks is provided on a best-effort basis and is not guaranteed.
11. Data entered on the 2go platform may be accessed and displayed across all products within the 2go product portfolio.
12. 2go may contact you via SMS, telephone call, WhatsApp, or any other reasonable means for purposes including, but not limited to, product updates, new feature announcements, and mobile number verification.
13. Recovery of an account that has been shared among multiple users becomes impossible once any one of those users changes the account password.

3. Prohibited Conduct

The following activities are strictly prohibited on the Service. You may not:

1. Engage in any unlawful activity or use the Service in furtherance of any illegal purpose.
2. Send, post, or transmit messages or content that is threatening, harmful, abusive, violent, obscene, defamatory, invasive of another person's privacy, hateful, harassing, or racially or ethnically offensive.
3. Display profile images, album photographs, or any visual content containing nudity, sexually explicit material, or other offensive imagery.
4. Distribute unsolicited commercial messages, chain messages, or spam of any kind through the Service.
5. Misrepresent your affiliation with 2go or impersonate 2go staff, moderators, or other representatives.
6. Submit false, frivolous, or repeated abuse reports against other users.
7. Engage in abusive, aggressive, or antisocial behaviour toward any other user of the Service.
8. Use vulgar, offensive, misleading, or inappropriate usernames or nicknames.
9. Use the Service as a medium for displaying third-party advertisements or conducting commercial solicitations.
10. Use the Service for financial gain, including but not limited to the sale of accounts, virtual goods, GoCredits, or any other items of value.
11. Distribute the 2go application or any part thereof for commercial purposes.
12. Reproduce, distribute, or publicly display content obtained from the 2go website or application without prior written consent.
13. Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the 2go application.
14. Impersonate any person or entity, or misappropriate the personal information, identity, or likeness of any other individual.
15. Engage in doxxing — the act of publicly revealing, distributing, or threatening to disclose another person's private or personally identifiable information (such as real name, address, phone number, or photographs) without their consent.
16. Create or operate multiple accounts for the purpose of causing disruption, abuse, ban evasion, or any other activity that undermines the integrity of the Service. Users found to be maintaining multiple accounts in violation of this provision will have all associated accounts permanently removed.

4. User-Generated Content

The Service permits users to create, post, share, and transmit content including text messages, images, videos, profile information, and other materials (collectively, "User Content"). You are solely responsible for any User Content you create, share, or transmit through the Service.

4.1 Content Standards

You agree that all User Content will comply with these Terms and all applicable laws and regulations. User Content must not:

• Contain objectionable, offensive, or inappropriate material;
• Include nudity, sexually explicit content, or pornography;
• Promote violence, hatred, discrimination, or harassment;
• Contain threats, intimidation, or bullying;
• Constitute spam, scams, or fraudulent content;
• Infringe upon the intellectual property rights of any third party;
• Contain malware, viruses, or any other harmful code; or
• Violate the privacy or personal rights of any individual.

5. Content Moderation & Enforcement

2go is committed to maintaining a safe, respectful, and lawful environment for all users. We employ the following measures to moderate User Content:

5.1 User Tools

• Reporting: Users may report objectionable content or abusive behaviour directly within the application using the Report function, available on messages, profiles, and shared content.
• Blocking: Users may block any other user who engages in abusive or unwanted conduct. Blocked users will be unable to contact you or view your online status.
• Hiding Content: Users may hide individual messages they find objectionable, removing them from their view.

5.2 Moderation

• Our dedicated moderation team reviews all reported content and takes appropriate action, which may include content removal, issuance of formal warnings, temporary account suspension, or permanent account termination.
• We endeavour to review and act on all reports of objectionable content within 24 hours of receipt.

5.3 Rights Reserved

2go reserves the right, at its sole discretion and without prior notice, to:

• Remove or disable access to any User Content that violates these Terms;
• Suspend or permanently terminate the account of any user who violates these Terms;
• Monitor User Content to ensure compliance with these Terms; and
• Cooperate fully with law enforcement authorities in the investigation of illegal activities conducted through the Service.

6. Child Safety Standards

2go maintains a zero-tolerance policy for any form of child sexual abuse and exploitation ("CSAE"). This encompasses the creation, distribution, solicitation, or facilitation of child sexual abuse material ("CSAM"), grooming, sextortion, and any other activity that harms or exploits minors.

6.1 Prohibited Activities

• Child Sexual Abuse Material (CSAM): Any visual, textual, or audio content depicting or describing sexual acts involving minors (individuals under the age of 18), including but not limited to images, videos, illustrations, or written descriptions.
• Grooming & Solicitation: Any attempt to establish a relationship with a minor for the purpose of sexual exploitation, including the sending of inappropriate messages, requests for explicit content, or coercion of minors into harmful situations.
• Sextortion: The use of sexual content or personal information to threaten, blackmail, or extort any person, including minors.
• Exploitation & Trafficking: The promotion, facilitation, or engagement in the trafficking of minors for sexual purposes, or any related activity.
• Normalisation of Harm: Any content that normalises, encourages, or depicts violence, abuse, or exploitation against children, whether factual or fictional.

These prohibitions apply to all features of the Service without exception, including user profiles, private and group chats, photo and file sharing, and interactions with other users.

6.2 Enforcement Measures

• Automated Detection: We deploy advanced detection technology, including artificial intelligence and machine learning systems, to proactively scan user-generated content for potential violations.
• Human Review: Our moderation team reviews all flagged content to ensure accurate and proportionate enforcement. Reports involving potential CSAE are prioritised and acted upon immediately.
• Consequences: Users found in violation of these standards face immediate removal of offending content, temporary or permanent account suspension, and referral to law enforcement authorities — including the National Center for Missing & Exploited Children (NCMEC) and relevant local agencies — as required by law.
• Preventive Measures: We implement age verification where appropriate, restrict certain features for younger users, and provide educational resources promoting safe online practices.

6.3 Reporting

• In-app: Use the Report function on any profile, message, or shared content.
• Email: support@2go.im
• Emergencies: Contact local law enforcement or child protection services immediately.

All reports are handled confidentially. We endeavour to review and respond to CSAE-related reports within 24 hours.

6.4 Legal Compliance

Our child safety standards are designed to comply with applicable legislation and international best practices, including:

• The United States Children's Online Privacy Protection Act (COPPA);
• The European Union General Data Protection Regulation (GDPR) as it pertains to the protection of children's data; and
• Guidelines issued by the National Center for Missing & Exploited Children (NCMEC) and the Internet Watch Foundation (IWF).

We additionally adhere to platform-specific policies mandated by Google Play, the Apple App Store, and the Huawei AppGallery.

7. Privacy

• Your mobile number is not published or made visible to other users of the Service. You are strongly advised not to disclose your mobile number to other users. Safe chatting guidelines are available at www.2go.im/safechatting.
• You are advised not to disclose personal information through the Service and to change your password regularly.
• 2go does not delete user accounts from its systems. However, you may request that your account be suspended, after which it will no longer be accessible or usable.
• Conversations in public chat rooms may be recorded when reports of alleged abuse are submitted for investigation.
• Our full Privacy Policy is available at privacy.2go.im.

8. Premium Rate Services

2go operates a premium-rated SMS service for the purchase of GoCredits. To use this service, send an SMS containing the keyword 2go to 42030. Each SMS is charged at R30.00. Network fees and/or administration fees may apply; free SMS bundles do not apply to this service.

For queries relating to the premium SMS service, please contact support@2go.im.

9. Rewards Programme

9.1 Overview

These terms govern your participation in the 2go Chat Rewards Programme ("Programme"). By participating, you agree to be bound by these terms. 2go reserves the right to update or modify these terms at any time without prior notice. Your continued participation constitutes acceptance of any such changes.

9.2 Duration

The Programme commenced on 17 March 2023. 2go reserves the right to modify, extend, or terminate the Programme at any time without prior notice.

9.3 Eligibility

The Programme is open to registered users of the 2go application who are in good standing. 2go reserves the right to disqualify any participant who violates these terms or engages in fraudulent or abusive activity.

9.4 Earning Rewards

Participants may earn rewards in the form of mobile airtime or other currencies by completing eligible activities within the application. 2go reserves the right to change, add, or remove eligible activities and corresponding reward values at any time.

When a user reacts to another user's content, a designated amount of virtual currency (such as GoCredits) may be deducted from the reacting user's account and credited to the content creator's account. The amount deducted and the reward issued may vary based on factors including the type of reaction and content engagement.

9.5 Redemption

Rewards may be redeemed for mobile airtime or other currencies within the application. 2go reserves the right to modify or discontinue redemption options at any time. You are responsible for any taxes or fees associated with the redemption of rewards.

9.6 Cancellation & Revocation

2go reserves the right to cancel, remove, or revoke any rewards if it determines, at its sole discretion, that the participant has violated these terms, engaged in fraudulent or abusive conduct, or if the rewards were issued in error.

9.7 Know Your Customer (KYC)

2go reserves the right to conduct a Know Your Customer verification process prior to permitting any withdrawal of rewards or virtual currency. This process may require you to provide:

• A photograph of a government-issued identity document;
• Photographs or video of yourself; and/or
• A selfie holding your identity document alongside a unique verification code.

Information collected during the KYC process may be used to verify your identity and prevent fraud. 2go may retain this information for as long as necessary to comply with applicable laws and to maintain the integrity of the Programme. Failure to complete the KYC process may result in the suspension or termination of your account.

9.8 Limitation of Liability

By participating in the Programme, you agree to release and hold harmless 2go Interactive (Pty) Ltd, its affiliates, and their respective officers, directors, employees, and agents from any and all liability, claims, or damages arising out of or related to your participation in the Programme or the redemption of rewards.

9.9 Governing Law

These terms shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of laws principles. Any dispute arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

10. Contact

If you have any questions, concerns, or need to report content requiring immediate attention, please contact us:

• Email: support@2go.im
• Website: www.2go.im

These terms and conditions are subject to change without prior notice.